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Privacy Policy & Terms of Service — Accelerate-CX

Last updated: October 2025
Company: Accelerate-CX (Pty) Ltd

1. Introduction

Accelerate-CX (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and, where applicable, the General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using this site, you agree to both this Privacy Policy and the accompanying Terms & Conditions.

2. Information We Collect

We may collect the following types of information:

2.1. Personal Information

Full name, business name, contact details (email, phone) Billing information when you purchase services. Any data voluntarily provided via forms, chatbots, or surveys

2.2. Automatically Collected Data

IP address, browser type, device information

Cookies and tracking pixels for analytics, performance, and marketing

UTM and advertising source data (e.g. Facebook, Google Ads tracking)

Accelerate-CX acts only as a processor, managing that data on your behalf under written agreements and secure access controls.

3. How We Use Your Information

We use collected information to:

- Provide and improve our products and services

- Communicate with you about updates, demos, and support

- Process payments and invoices

- Send marketing or affiliate-related communications (only with opt-in consent)

- Analyse site usage and campaign performance

- Comply with legal obligations

We will never sell, rent, or trade your personal data to any third party.

4. Legal Basis for Processing (POPIA / GDPR)

We process your data on one or more of the following legal bases:

- Your consent (e.g. newsletter signup or chatbot opt-in)

- To perform a contract (e.g. onboarding or subscription services)

- To comply with legal obligations (e.g. tax records)

- Our legitimate interest in improving our services and security

5. Data Storage & Security

All information is stored securely on cloud infrastructure compliant with leading security standards.

We implement technical and administrative safeguards to prevent unauthorised access, disclosure, or loss.

6. Your Rights

Under POPIA and GDPR, you have the right to:

- Access, update, or delete your personal data

- Withdraw consent at any time

- Object to processing or request portability of your data

- Lodge a complaint with the Information Regulator (South Africa) at https://inforegulator.org.za

To exercise your rights, email [email protected].

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined above, or as required by law.

8. Use of Cookies

Our website uses cookies to:

- Remember preferences and improve user experience

- Analyse website traffic via tools like Google

- Analytics and Meta Pixel

- Track conversions and ad performance

You can manage cookie preferences in your browser settings.

9. Third-Party Services

We may integrate with:

- CRM and automations

- Meta / Google Ads for marketing attribution

- Paystack, PayFast, Stripe for payments

- Zapier, Make, or other integrations to connect systems

Each third party maintains its own privacy and security policies.

10. International Transfers

Your data may be transferred or stored outside of South Africa on secure, encrypted servers located in the United States or EU, in accordance with POPIA’s cross-border transfer requirements.

11. Updates to This Policy

We may update this Privacy Policy periodically. Any revisions will be posted on this page with a new “Last Updated” date.

Terms & Conditions

12. Acceptance of Terms

By accessing or using our website, services, or platform you acknowledge that you have read, understood, and agree to these Terms & Conditions.

13. Services Provided

Accelerate-CX provides marketing automation, CRM setup, SaaS solutions, and related consulting services through the our platform.

Service details, pricing, and deliverables are specified in each client proposal or subscription agreement.

14. Payment Terms

- Unless otherwise stated, all invoices are due on receipt.

- Subscription or retainer payments are billed monthly in advance.

- Late or failed payments may result in service suspension.

- Setup or onboarding fees are non-refundable once work has commenced.

15. Intellectual Property

All website content, templates, automations, scripts, and materials developed by Accelerate-CX remain our intellectual property unless explicitly transferred in writing.
Clients receive a non-exclusive, revocable license to use such assets within their own business.

16. Limitation of Liability

Accelerate-CX will not be liable for:

- Indirect, incidental, or consequential damages;

- Data loss due to third-party integrations or user error;

- Downtime caused by hosting or platform providers beyond our control.

- Our total liability shall not exceed the total amount paid by the client in the preceding 3 months.

17. Client Responsibilities

Clients agree to:

- Provide accurate and complete information during onboarding;

- Maintain their own compliance with data protection laws for their customer data;

- Refrain from using our systems for spam, unlawful, or misleading marketing.

18. Termination

Either party may terminate a service agreement with 30 days’ written notice unless otherwise specified.
Outstanding fees remain payable for work already performed or subscriptions in progress.

19. Contact Information

Accelerate-CX (Pty) Ltd
[email protected]
https://accelerate-cx.com
Cape Town, South Africa

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